Terms of Service

Welcome to InnerCircleImaging. These Terms of Service (“Terms”) govern your access to and use of our website and our products and services. By visiting or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use our website or make any purchases from InnerCircleImaging.

1. About InnerCircleImaging

Founded on December 31, 2019, InnerCircleImaging is a U.S.-based brand specializing in candles designed to bring warmth, relaxation, and ambiance into everyday spaces. Our website provides customers with a convenient online shopping experience for high-quality candles suitable for home décor, gifting, and personal use.

2. Use of the Website

By using this website, you represent that:

  • You are at least 18 years old or have legal parental/guardian consent.
  • You will use this website only for lawful purposes and in accordance with these Terms.
  • You will not engage in activities that disrupt or damage the website or its functionality.

We reserve the right to deny access, suspend accounts, or cancel orders if any activity is deemed fraudulent or in violation of our policies.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, occasional errors may occur. InnerCircleImaging reserves the right to correct such errors and update product details without prior notice.

Due to lighting conditions and screen differences, the appearance of candles such as color or texture may vary slightly from the images shown.

Product availability may change at any time without notice. If an item becomes unavailable after an order is placed, we will notify you and issue a full refund.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or delayed if incorrect information is provided.

We accept the following payment methods:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All payments are securely processed through encrypted, PCI-compliant gateways. InnerCircleImaging does not store full payment details.

5. Shipping and Delivery

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Processing: 2–3 business days

Shipping Time: 5–7 business days

We offer free shipping on orders over $100. Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. InnerCircleImaging accepts returns and exchanges for both defective and non-defective products under the following conditions:

  • Return Period: 30 days from delivery date
  • Condition: Products must be new, unused, and in original packaging
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: 5 business days after we receive the returned item
  • Return Shipping Costs: Customers are responsible for return shipping unless the item arrived defective or damaged

Please contact support@innercircleimaging.com before sending a return to receive instructions.

7. Intellectual Property Rights

All content on InnerCircleImaging, including text, images, graphics, logos, and product designs, is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

8. Pricing and Promotions

All prices on our website are listed in U.S. dollars and are subject to change without notice. Promotional offers, coupons, or discounts cannot be combined unless explicitly stated.

We reserve the right to modify or terminate promotions at any time.

9. Limitation of Liability

To the fullest extent permitted by law, InnerCircleImaging shall not be liable for any indirect or consequential damages arising from:

  • The use or inability to use our website or products
  • Delivery delays caused by carriers or external factors
  • Errors or omissions in product descriptions

Our total liability shall not exceed the total amount paid for your purchase.

10. Warranty Disclaimer

All InnerCircleImaging products are inspected for quality before shipping. However, minor variations may occur due to manufacturing and material differences.

Except where required by law, products are provided “as is” without express or implied warranties.

11. Third-Party Services

Our website may include links to third-party services or websites that are not operated by InnerCircleImaging. We are not responsible for their content, privacy practices, or reliability.

12. Termination

We reserve the right to suspend or terminate your access to our website at any time if we believe your actions violate these Terms or applicable laws.

13. Governing Law

These Terms of Service and any disputes arising from them are governed by the laws of the United States.

14. Changes to These Terms

InnerCircleImaging reserves the right to update or modify these Terms at any time. Changes take effect immediately once posted on this page.

15. Contact Information

If you have questions regarding these Terms of Service, please contact us:

InnerCircleImaging
1288 KAPIOLANI BLVD 3209, HONOLULU, HI 96814, USA

Email: support@innercircleimaging.com

Customer Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

16. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.