FAQs

Frequently Asked Questions (FAQs)

Welcome to the InnerCircleImaging FAQs page. Here, we’ve answered the most common questions our customers ask about our candles, orders, shipping, returns, and more.

1. What makes InnerCircleImaging products unique?

At InnerCircleImaging, we offer carefully crafted candles designed to enhance your space with warmth, ambiance, and elegance. Our collection focuses on high-quality materials, clean-burning wax, and stylish designs suitable for everyday use and special occasions.

2. Where is InnerCircleImaging located?

Our business address is located at:

1288 KAPIOLANI BLVD 3209, HONOLULU, HI 96814, USA

We proudly serve customers across the United States through our online store.

3. How long does order processing take?

We typically process all orders within 2–3 business days (Monday–Friday). Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time will be processed the next business day.

4. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 7–10 business days.

Handling Time: 2–3 business days (Mon–Fri)

Transit Time: 5–7 business days (Mon–Fri)

Please note that weather conditions, carrier delays, or holidays may affect delivery times.

5. Do you offer free shipping?

United States Shipping: $5.99

International Shipping: $7.99

We offer free shipping on all orders over $100.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective products.

Return Period: 30 days from the delivery date

Condition: Items must be new and unused

Return Method: By mail

Restocking Fees: None

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Once we receive your return, your refund will be processed within 5 business days.

For more details, please refer to our Return & Refund Policy page.

7. How do I start a return or exchange?

To start a return or exchange, please contact our support team at support@innercircleimaging.com with your order number and a brief description of the issue. Our team will provide step-by-step instructions to ensure a smooth process.

8. What payment methods do you accept?

We accept a variety of secure payment options for your convenience, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All payment options are available directly on our secure checkout page and are protected with encrypted payment gateways.

9. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. You can use this number to track your package in real time until it arrives.

10. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately at support@innercircleimaging.com. Include your order number and photos of the item so we can resolve the issue quickly with a replacement or refund.

11. Do you ship internationally?

Currently, InnerCircleImaging primarily serves customers within the United States. For updates on international shipping availability, please contact customer support.

12. What are your customer support hours?

Our support team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

You can reach us anytime via email at support@innercircleimaging.com.

13. Are InnerCircleImaging products suitable for gifting?

Yes. Our candles make a thoughtful and elegant gift for many occasions such as birthdays, housewarmings, holidays, and special celebrations.

14. Is my personal information secure when shopping online?

Yes. We use secure, encrypted checkout systems to ensure your personal and payment information is fully protected. Your privacy and data security are extremely important to us.

15. How can I contact InnerCircleImaging for more information?

For inquiries, product details, or customer assistance, please contact us using the information below:

Email: support@innercircleimaging.com

Address: 1288 KAPIOLANI BLVD 3209, HONOLULU, HI 96814, USA

We aim to respond to all messages within 24–48 business hours.

Shop with Confidence at InnerCircleImaging

At InnerCircleImaging, we are committed to providing high-quality candles together with secure transactions and reliable customer service. Our goal is to ensure every customer enjoys a smooth and satisfying shopping experience.